For your Zoom ID and password, contact the person in charge of your group or a friend in the group. The meeting ID and password will stay the same for the meeting every time you meet.

Before you can join a Zoom meeting, your device (PC, phone, tablet) needs to already have the Zoom app or the Zoom extension for your browser. Otherwise, you will be prompted to download and install Zoom when you click a join link.

The Zoom downloads can be found here:

You can also join a test meeting to familiarize yourself with Zoom.


  • If you need to join by telephone, you will need the teleconferencing number provided in the invite.
  • Each meeting has a unique 9, 10, or 11-digit number called a meeting ID that will be required to join a Zoom meeting, whether by computer, smart phone, or telephone call.
  • If you have joined the meeting but no one can see you or hear you, make certain that you have video turned on and are not muted. These are icons on the Zoom screen. Sometimes Zoom will default to having you muted (and/or without video) from the beginning. You can change this in the app settings.
  • If you are still having problems with audio and/or video, check the settings and make certain that you have given the Zoom app permission to use your camera and microphone. This is especially true on your smart phone or tablet.
  • Zoom is seeing incredible usage right now, and there may be times that their system is overloaded. Meetings might be slow, jerky, and/or people calling in by telephone might experience dropped calls.

If joining from a mobile Device

If you are joining from a mobile device (Android smartphone/tablet, Apple iPhone/iPad) then it will simply prompt you to download the Zoom Cloud Meetings app from the App/Play Store.

See here for more details

If joining from a computer

When entering a Zoom meeting for the first time from a computer you will need to download a small application file.

This process is easy to complete on all commonly used browsers. The examples below are shown using Mozilla Firefox and Google Chrome.

Mozilla Firefox

Click ‘Save File’  and follow the instruction in the orange box.

Firefox Zoom Install

Google Chrome

Google Chrome Zoom Install

Google Chrome should automatically download the file and point to it as shown above. Clicking on the Zoom_launcher.exe file will install Zoom, there will be a short pause before a blue progress bar appears indicating the installation.

If an ‘Application Launcher’ or ‘External Protocol Request’ box appears simply tick the ‘Remember my choice…’ option box and then click ‘OK’

Zoom Application Launcher
Zoom External Protocol Request

Just before entering the meeting you will be prompted to enter a display name. This name is simply to identify you in the meeting and is not connected to your University username.

Zoom Name

Join Audio via Computer

You will then be prompted how you wish to join your audio. If you wish to join audio via the telephone, follow the instructions further down, otherwise simply select Join Computer by Audio (TIP: by ticking the “Automatically join audio by computer…” option box first, will mean you won’t get prompted again in the future)

Join Audio by Computer

Join via Telephone

If you are unable to join from Zoom on a computer or mobile device, then you can join on the telephone instead.

If you would like to attend a Zoom meeting via telephone within NZ please call the NZ number (check this link for up to date numbers Then enter the Meeting ID and PIN (if required) when prompted.

Please note calls will be charged at standard national rates.

There are also many “local” dial-in numbers from many international locations. You can find more details on these here.

Join via Computer & Audio via Telephone

It is possible to use a combination of computer for video and phone for audio.

If you use this option, then enter by computer first and select the Join By Phone tab when the audio pop-up window appears (see example below). This will display the NZ dial in number for you (or you can change it to display one of the many other countries which have a “local” dial in number by clicking on the flag icon), as well as the Meeting ID to enter and your Participant ID.

Dial in as noted above, however after entering the Meeting ID, you will be prompted to enter your Participant ID. Simply enter this number followed by # and your video and audio will then be synchronised.

Join Audio by Telephone

Raising Your Hand

As the non-speaker if you wish to ask a question or make a point during a meeting it is good protocol to use the ‘Raise Hand’ facility.

If the tool bar is not showing at the bottom of the Zoom window, place your cursor over the Zoom window so it appears and select the ‘Participants’ icon.

Participants Icon

A window listing other participants will appear, there is also a ‘Raise Hand’ icon, click the icon to make it known to the Host that you would like to raise your hand.

Raise Hand

If you wish to lower your hand, click the ‘Lower hand’ icon that will have replaced the ‘Raise hand’ icon.

Lower Hand

Using Chat

You can use the ‘Chat’ facility to send text chat to all participants or privately to specific participants.

Click on the ‘Chat’ icon in the tool bar, again hover your mouse over the Zoom window if you can’t see the tool bar.

Chat Icon

A chat window will then open. Select ‘Everyone’ or the name of the person you wish to send a chat message to.

Chat Window

Audio only

It is possible that during the conference participants will be ask to turn off their cameras and move to audio only, particularly if there are problems with the available bandwidth.

To do this simply click on the camera icon at the bottom of the Zoom window.

Stop Video

This beautiful “If joining…” information comes from the University of Otago in New Zealand.